Return & Refund Policy

All payments on MrKapu are for digital access, not physical products, so there is nothing to physically return. The paid features covered by this policy include:

• Account verification — a one-time LKR 1,000 payment that unlocks sending interest, horoscope requests, listings and messaging for 30 days.
• Gold / premium membership — unlocks additional matching and contact features for the paid period.
• Service provider (vendor) plans — Silver and Gold monthly subscriptions for business/vendor accounts, which renew automatically each month until cancelled.

Because paid features are unlocked immediately on successful payment, fees are non-refundable once access has been granted, except as described below or where required by applicable law. This matches our Terms of Service.

• Duplicate charges. If you were charged more than once for the same order due to a payment error, we will refund the duplicate charge.
• Failed activation. If a payment was captured but the corresponding feature (verification, membership or vendor plan) was not activated on your account due to a technical error on our side, we will refund the charge or activate the feature, whichever you prefer.
• Unauthorized transactions. If you believe a payment was made without your authorization, contact us immediately so we can investigate.

You can request cancellation of a Silver or Gold service provider plan at any time from Settings. Cancelling stops future automatic renewals — it does not refund the current paid period, and your plan stays active until the end of the period you already paid for.

Contact us via our Contact page with your registered email and the order/transaction reference from your payment confirmation. We aim to respond within 5 business days. Approved refunds are returned to the original payment method via our payment gateway partner, PayHere, and may take a few additional business days to appear on your statement depending on your bank or card issuer.

Payments are processed by PayHere (Pvt) Ltd, a licensed payment gateway. MrKapu does not store your full card details — they are handled directly by PayHere and its payment partners.

This policy is governed by the laws of Sri Lanka, and any disputes will be subject to the exclusive jurisdiction of the courts of Colombo.

We may update this policy from time to time. Changes will be posted on this page with a revised date at the top.